You dream of high performing teams, delivering outstanding quality to an amazed audience. So you’re thinking of culture. Your organization’s culture will easily survive all attempts to change it from the outside. We need a set of new habits that decisively drives desired behavior. Many have tried. Most have failed. So what’s the magic?

Changing a culture is one of the most difficult leadership challenges today. That’s because culture is comprised of a mutually reinforcing system of goals, values, and practices, making it hard to influence. Don’t delegate it all to others because you feel less comfortable with it. Instead, work with the existing managers and draw on people who share your vision.